Altigen-comm Adv Call Router 6/2008 4510-0001-6.0 Manual de usuario

Advanced CallRouter™Manual6/2008 4510-0001-6.0

Advanced Call Router Route Rules6 Advanced Call Router Manual3. In the Rule Name field, enter or modify the rule name.4. Select the data to match agai

Advanced Call RouterAdvanced Call Router Manual 7For example, if you specify Call ID Data “510252*,” this will match all Caller IDs 510-252-xxxx. If

Advanced Call Router Route Rules8 Advanced Call Router ManualNote: Play WG Queue Status - if you select “Play WG Queue Status,” Advanced Call Router m

Advanced Call RouterAdvanced Call Router Manual 9Call Route Request DataThe “Call Router Request” message sent by AltiServ to Call Router contains da

Advanced Call Router Route Rules10 Advanced Call Router ManualNote: If no match is found between the Call Route Request Data and the routing rules, th

Advanced Call RouterAdvanced Call Router Manual 11Enter the workgroup extension as the WorkGroup ID and password, and enter the virtual extension’s p

Clearing Advanced Call Router History Data12 Advanced Call Router ManualClearing Advanced Call Router History DataTo clear data from the Advanced Call

Advanced Call RouterAdvanced Call Router Manual 13To open the Datasource dialog box, right-click on a data Item you want to specify using information

Additional Advanced Call Router Features14 Advanced Call Router Manualrequirement to use the same virtual agent extension if you are writing several d

Advanced Call RouterAdvanced Call Router Manual 15For Sales, you create a rule as shown below.

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,

Additional Advanced Call Router Features16 Advanced Call Router ManualSimilarly, for Support, you create a rule as shown below.

Advanced Call RouterAdvanced Call Router Manual 17In the Monitor window, click Add to log on to Sales, entering both the workgroup extension & pa

Additional Advanced Call Router Features18 Advanced Call Router ManualIn the Monitor window, click Add to log on to Support, entering both the workgro

Advanced Call RouterAdvanced Call Router Manual 19The Monitor window shows that Call Router is logged on to both workgroups. Calls to each workgroup

Testing Call Router20 Advanced Call Router ManualTo test Call Router:1. With Call Router function stopped, go to Test in the Tool drop-down list of th

Advanced Call RouterAdvanced Call Router Manual 21The total calls processed and average time per call will be updated in real-time during the test. Y

Testing Call Router22 Advanced Call Router ManualTesting SQL Server DatabaseTo test SQL server database access performance of Call Router:1. Add a dat

Advanced Call RouterAdvanced Call Router Manual 23The “TestSQL” is the newly added data source. This data source is connected to the SQL server’s “ca

Testing Call Router24 Advanced Call Router ManualYou can change the rule configuration to fit your own conditions.During the test, Call Router will us

Advanced Call Router Manual iContentsNew in Previous Release, 5.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Installation . . . . .

Advanced Call Router Manual ii

Advanced Call RouterAdvanced Call Router Manual 1Advanced Call RouterAdvanced Call Router is the standard AltiGen Call Router application plus call r

To Configure/Run Advanced Call Router2 Advanced Call Router ManualTo Configure/Run Advanced Call Router1. Launch Call Router from the Windows Start me

Advanced Call RouterAdvanced Call Router Manual 34. In the Logon Info window, enter the Server Name that Advanced Call Router will connect to, along

Advanced Call Router Route Rules4 Advanced Call Router Manual• Add - opens a Custom Record dialog box, where you can create a new record and build the

Advanced Call RouterAdvanced Call Router Manual 5Default Routing Action options: No Action, Goto Top Level, Repeat Current Level, Call to Extension/W